Effective Date: January, 2026

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At D & M Caravans, we are committed to protecting your privacy and safeguarding your personal data. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit or interact with our website at D & M Caravans (the “Website”). By using our Website, you agree to the collection and use of information in accordance with this policy.

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1. Information We Collect

Personal Information You Provide

We may collect personal information that you voluntarily submit when you contact us or use our services, such as:

• Name

• Email address

• Telephone number

• Address or postcode

• Any message or details you provide through forms or direct email

This may occur when you:

• Submit an enquiry or valuation request

• Contact us via email or phone

• Sign up for newsletters or updates

Automatically Collected Data

When you visit our Website, some information is collected automatically through cookies and similar technologies, including:

• IP address

• Browser type and version

• Device information

• Website usage data (pages visited, time spent, etc.)

Cookies are small text files used to improve your experience and help us understand how the Website is used. You may be asked to consent to non-essential cookies when you first visit the site.

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2. How We Use Your Information

We use your information to:

• Respond to your enquiries and contact requests

• Provide and improve our services

• Process valuations or sales inquiries

• Send promotional information (only where you have consented)

• Monitor and analyse usage of the Website

• Comply with legal obligations

We aim to process your data lawfully, fairly and in a transparent manner.

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3. Legal Basis for Processing (If Applicable)

Where applicable under data protection laws such as the UK GDPR, we rely on one or more of the following lawful bases to process personal data:

• Consent: You have given clear consent for us to process your data for a specific purpose.

• Contractual necessity: Processing is necessary to fulfil a contract or service you requested.

• Legitimate interests: We may process data for business purposes when it does not override your rights.

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4. Sharing Your Information

We will not sell, trade, or otherwise transfer your personal information to outside parties except in the following limited circumstances:

• To trusted third-party service providers who help us operate our Website or services (e.g., email hosting providers, analytics services)

• If required by law or legal process

• To protect our rights or safety, or that of others

Third-party services used on the Website may have their own privacy practices, which are not covered by this policy.

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5. Data Security

We implement reasonable technical and organisational measures to help protect your personal data from unauthorised access, use, or disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

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6. Data Retention

We will retain your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by law (such as for tax or accounting purposes). Once no longer needed, your data will be securely deleted or anonymised.

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7. Your Rights

Depending on your location and applicable data protection laws, you may have the right to:

• Access the personal data we hold about you

• Rectify inaccurate or incomplete information

• Erase your data (right to be forgotten)

• Restrict or object to certain processing

• Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the details below.

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8. Cookies and Tracking Technologies

Like many websites, we use cookies to enhance your browsing experience and analyse site traffic. You can manage cookie preferences via your browser or through the cookie banner on our Website.

Learn more about the different types of cookies and how they work in our Cookies Policy (if available).

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9. Changes to This Policy

We may update this Privacy Policy from time to time in response to changes in legal requirements or our services. The updated version will be indicated by a revised “Effective Date” and posted on this page.

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10. Contact Us

If you have questions about this Privacy Policy, wish to request access to your personal data, or want to withdraw consent, please contact:

D & M Caravans
Email: dmccaravans71@gmail.com
Phone: 07768689375